Refund Policy

At Jaivarad Logistics, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds or compensation may be provided for our logistics services.

1. Service Cancellation Refunds

• Before Vehicle Dispatch: Full refund of advance payment
• After Vehicle Dispatch, Before Loading: 50% refund of freight charges
• After Loading: No refund; full freight charges applicable
• Client-Initiated Cancellation: Refund processed within 7-10 business days

2. Damage Claims

• Damage must be reported within 24 hours of delivery
• Provide photographs of damaged goods and packaging
• Submit claim with invoice, POD, and damage details in writing
• Claims will be investigated within 30 business days
• Liability is limited to carrier liability as per applicable transport laws or declared value (whichever is lower)

3. Loss of Shipment

• Report missing shipments within 7 days of expected delivery
• Investigation will be initiated immediately
• Compensation as per carrier liability or insured value
• Full refund or replacement value for confirmed lost shipments (subject to investigation)

4. Delivery Delays

Transit times are estimates and not guaranteed. No refunds will be provided for delays caused by weather, traffic, natural disasters, government actions, strikes, or other force majeure events. However, we will make every effort to minimize delays and keep you informed.

5. Overcharging

If you believe you have been overcharged, please contact us within 30 days of the invoice date. We will review the charges and issue a refund for any verified overpayment within 15 business days.

6. How to Request a Refund

• Contact us via phone or email with your booking/reference number
• Provide details of the issue and supporting documentation
• Our team will acknowledge your request within 2 business days
• You will receive updates on the claim status throughout the process

7. Refund Processing

• Approved refunds will be processed within 7-10 business days
• Refunds will be made to the original payment method or via bank transfer
• Bank charges for refunds will be borne by the company

8. Non-Refundable Items

The following are non-refundable:

• Government taxes, toll charges, and permits already incurred
• Special handling or equipment charges already deployed
• Storage charges at origin or destination

9. Dispute Resolution

Any disputes arising from this refund policy shall be subject to the jurisdiction of courts in Maharashtra, India.

10. Contact Us